Shipping Policy
Below, you will find the average delivery time for all our parcels:
- Order processing: 1 to 3 working days (usually 24 hours on weekdays; for orders placed on Friday evening or at the weekend, this may take a little longer).
- Delivery after dispatch: on average 1 to 3 working days in the UK.
We strive to make the ordering and delivery process as simple and quick as possible. If you have any questions, our customer service team is available at any time via info@eleanorandrose.co.uk
Placing an order
Ordering on eleanorandrose.co.uk is simple and secure:
- Go to the product page and add the item you want to your basket by clicking on “Add to basket”.
- Please check the size, colour or variants you have chosen.
- Click on “Proceed to checkout” and enter your details (name, address, email, telephone number).
- Confirm your details and then click on “Continue to shipping”.
- On the Shipping page, you can check your details. Every delivery is completely free.
- Then click on “Proceed to payment”.
Payment methods
All our payments are secured using SSL/TLS encryption. You can pay for your purchases with confidence using the following options:
- Credit card (Visa, Mastercard, Maestro, AMEX)
- Apple Pay, Google Pay, Shop Pay
After choosing your payment method, click on “Complete order”. You will be redirected to the secure interface of your chosen payment provider to finalise your purchase.
If you encounter any issues whilst placing your order, please contact us immediately at info@eleanorandrose.co.uk: our team will assist you promptly.
Delivery charges
At Eleanor & Rose, delivery is 100% free on all orders, with no minimum spend.
Dispatch of your order
Have you found the perfect outfit or the ideal accessory? We ensure your order is prepared and dispatched as quickly as possible.
In some cases, to offer fair and competitive prices, we may combine several parcels before dispatch. This allows us to reduce our environmental impact whilst maintaining a reliable service.
If you would like your order to be dispatched on the same day, please contact our customer service team by email: info@eleanorandrose.co.uk Our team will be happy to advise you on the best solution.